ACCELERATE YOUR CAREER WITH GRACOROBERTS

Position Summary / Objective:

As an ambassador for our customers and their experience with GracoRoberts, the Customer Service Representative/Account Specialist is responsible for wowing the customer at every touchpoint throughout the customer buying journey, while balancing the needs of the organization. The following duties should be performed with a focus on delivering an exceptional customer experience:

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Enter quotes, design projects, sample requests, and customer purchase orders into system. Note special circumstances affecting customer requirements, order ship date, risk level, and/or status. Works with Purchasing to ensure customer requirements are flowed down to vendors.
• Deliver quotes, purchase order confirmations, order status, and related communication updates to customers.
• Always participate on call queue during assigned working hours.
• Respond to all customer inquiries in a timely and professional manner.
• Enter out-of-system quote requests for pricing and availability into Company’s ERP system.
• Obtain and review customer Quality Clauses and update Customer Profile with any important info that must be noted at time of order entry.
• Monitor customer supplier portals for new quotes and orders as applicable.
• Enter new accounts in system, and assist requesting references and submitting references for Net 30 terms approval.
• Provide quality review (QC) of other Customer Service Representative’s orders.
• Process customer reports of nonconformance as specified in the Quality Management System. Gather and document all necessary information to explain and validate issue, and forward to the Quality & Compliance Manager for review and action by the appropriate parties.
• Run reports and analyze to ensure that all customer commitments are fulfilled as promised.
• Update customer open order reports with due dates or shipping information.
• Obtain copies of specifications and submit for review by Quality department.
• Pull and supply any requested paperwork for customers. Ie: CofC, CofA, MFG cert, Mercury Free Cert, Test Report etc.
• Partner with Technical Account Manager as needed on issues regarding product, price and/or service delivery process.
• Attend all scheduled department meetings and training sessions.
• Conduct proactive telemarketing and/or customer relations calls as directed by the Customer Service/Account Services Manager.
• Educate, promote and register customers on our e-commerce website to acquire price quotes, place orders, and obtain TDS and SDS.
• Assist accounting with any invoice discrepancies by reaching out to buyers to help initiate payment.
• Other duties as assigned.

Critical Success Factors:

• Proactive Communication
• Empathy
• Sense of Urgency
• Strong Problem Solving Skills

Contribution to Quality Objectives:

• Focus on achieving 100% order accuracy for department processes

Required Skills / Abilities:

• Full competence and experience in Office Suite Software (Word, Outlook, Excel, Outlook).
• Excellent verbal and written communication skills.
• Well-developed time management and organizational skills.
• Teamwork – balances team and individual responsibilities.
• Interpersonal Skills – remains open to others’ ideas and tries new things. Displays empathy for internal and external customers.
• Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Adaptability – comes from a mindset of solving problems, adapts to changes in the work environment; manages competing demands.
• Attendance/punctuality – is consistently at work and on time; ensures work responsibilities are covered when absent.
• Ethics – works with integrity and ethically; uphold Company values.

Education and Experience:

• Minimum of two years’ experience in a similar position with direct experience interacting with customers and entering data with a high degree of accuracy.
• College degree preferred.

Physical Requirements or Safety and Ergonomics:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Travel Required:

• Minimal to no travel required.

Salary:

• DOE

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Position Summary / Objective:

The Staff Accountant will prepare and maintain financial records to track the organization’s assets, liabilities, profit and loss, tax liabilities, and other related financial activities.

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Prepare daily and monthly journal entries
• Prepare monthly reconciliation of bank accounts and balance sheet accounts
• Manage, Reconcile and record monthly credit card activity
• Prepare Daily cash reports and BBC’s
• Maintain the recording of Fixed Assets – including depreciation calculation and journal entry
• Assist the Accounting team during high volume periods as needed
• Able to critically think and work independently
• Perform other duties as assigned

Critical Success Factors:

• Natural passion for math
• Detail Oriented
• A strong understanding of the intricacies of assets, liabilities, profit and loss, tax liability, and other financial transactions within an organization

Contribution to Quality Objectives:

• Focus on achieving 100% accuracy for department processes

Required Skills / Abilities:

• Advanced Excel Skills
• Excellent organizational, problem-solving, and communication skills
• Capable of working independently
• Ability to complete assigned tasks accurately, timely, and consistently
• Strong written and verbal communication skills

Education and Experience:

• Bachelor’s Degree – Accounting Major

• Minimum 1 year of related experience required

Physical Requirements or Safety and Ergonomics:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.

Travel Required:

• None

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Summary / Objective:

Conducts all business activities representing GracoRoberts with the highest level of personal and professional ethics and integrity.  Focuses on meeting the customer’s, Board of Director’s, and internal GracoRoberts Management Team’s needs and expectations.  Follows established processes and procedures to ensure all quality requirements are met.

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Manage a high volume of receivables, including data input and file management
• Establish credit terms for new customers and assess credit worthiness of existing customers, as needed
• Post daily cash received – wires/ACH/live checks/credit cards
• Determine credit release status for open orders
• Bill/invoice daily shipments to Company’s ERP
• Post daily transactions
• Transmit customer invoices via EDI/customer portal
• Reconcile A/R accounts
• Collection activities
• Work with Accounts Payable for outbound freight reconciliations
• Assist with End of Day Closing and Month End Closing
• Other duties as assigned by management

Critical Success Factors:

• Timely and accurate customer billings
• Good verbal and written communication skills
• Positive attitude

Contribution to Quality Objectives:

• Focus on Accounts Receivable aging to bring all customers current

Required Skills / Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Basic knowledge of accounting principles
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent.
• At least two years related experience required.

Physical Requirements or Safety and Ergonomics:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift, up to 15 pounds at times.

Travel Required:

• None

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Summary / Objective:

Develops, implements, and maintains the database system ensuring that the database environment is stable and capable of meeting ongoing business needs including logical and physical database design and implementation. Support the business by writing and maintaining SSRS reports and SSIS packages.

Duties / Responsibilities:

General

• Conducts all business activities representing GracoRoberts with the highest level of personal and professional ethics and integrity.
• Focuses on meeting the customers’ needs and expectations (both internal and external customers).
• Follows established processes and procedures to ensure all quality requirements are met.

Job Specific

• Extensive knowledge base of SQL to install, update and maintain ERP systems and SQL programming language
• Verifies data integrity of reports before releasing.
• Maintain the security of the custom reports interface
• Perform business process analysis as required
• Perform requirements analysis, product/solution selection and implementation duties for present and future initiatives
• Communicate with users to ensure that business systems/reporting systems are meeting the requirements of the business
• Ensure data base integrity via required monitoring tools
• Develop business requirements as needed to support the users with custom reports, and ERP upgrades
• Prepare, coordinate, maintain and support user training and documentation and provide technical assistance for post-implementation support issues.
• Support, communicate, reinforce, and defend the mission, values, and culture of the organization.

Required Skills / Abilities:

• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Interpersonal Skills – Remains open to others’ ideas and tries new things.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Language Skills- Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills- Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American and Metric weight measurement, volume, and distance.
• Reasoning Ability- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills- To perform this job successfully, an individual should have a basic knowledge of Graco’s inventory management software, be proficient with Crystal Report Writer, Excel and Access.
• Problem Solving – Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.
• Teamwork – Balances team and individual responsibilities; Contributes to building a positive team spirit.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism – Approaches others in a tactful manner; Accepts responsibility for own actions.

Education and/or Experience:

• Bachelor’s Degree in Information Technology or associated discipline from an accredited college or university, preferably with at least 9 hours in accounting and/or computer science; three years’ work experience in a similar position.
• 5+ years MS SQL.
• Experience with SSRS, SSIS required.
• Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server.
• Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools.

Physical Requirements or Safety and Ergonomics:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Travel Required:

• Travel 25% of the time.

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Position Summary / Objective:

Communicates and collaborates with entire team to produce high quality RF products as per work order requirements in a timely and safe manner. Utilizes production tools and equipment and performs in-process checks and inspection to ensure customer satisfaction. Performs equipment set-up and process adjustments to optimize product cost, material variances and production efficiencies.

Supervisory Responsibilities:

None.

Duties / Responsibilities:

• Receive work orders and schedule from Lead or Production Planner.
• Inspect raw material received from warehouse against work order.
• Prepare finished goods as per work order/instructions.
• Ensure finished good fill weights are in accordance with work order.
• Ensure all required packaging materials are correct and listed on work order.
• Package finished goods in appropriate containers as per work order.
• Label product for testing and/or storage, as required.
• Initial all required areas and correctly record necessary information on work order/work instructions before submitting to downstream department.
• Per procedure, create proper signal for raw materials to be returned to warehouse.
• Complete assigned work orders in a timely manner.
• Provide support and help to other team members as appropriate.
• Follow all company procedures and policies, and ensure safety is priority #1.

Critical Success Factors:

• Ability to work in a team setting; proactive; collaborative; helpful.
• Complies to all company policies and procedures.
• Obsessed with continuous improvement and customer satisfaction.
• Safety conscious.

 Contribution to Quality Objectives:

• Ensure materials of acceptable quality are received from warehouse per work order.
• Ensure correct product and lot number is received from warehouse as per work order.
• Ensure correct raw material and packaging component quantities are used as per work order.
• Ensure finished good produced is of acceptable quality and no FOD (foreign object debris).

 Required Skills / Abilities:

• Excellent ability to communicate professionally and respectfully with all levels of staff.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines and targets.
• Strong problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times high-pressure environment.
• Open and willing to take on additional tasks and special projects.

 Equipment Utilization:

• Mixing and packaging equipment
• Electronic weight scale
• Liquid Nitrogen/Dry Ice
• Forklift (stand-up and sit-down)
• Drum pumps
• Drum dollies
• Drum lifts
• Pail lifts/presses
• Ladder/step stool
• Computer (minimal)
• Calculator
• Pallet Jack
• Air compressor
• Basic mechanical tools

 Education and Experience:

• High school diploma or equivalent.
• At least one year of related experience required.

 Physical Requirements or Safety and Ergonomics:

• Safety is priority #1 – Working with hazardous chemicals requires that everyone acts and behaves in a safe manner. Unsafe practices will not be tolerated.
• Protective clothing and eye wear are required when handling chemicals and dry ice (see work instruction for appropriate PPE).
• Steel-toe shoes are recommended when working in manufacturing area.
• <65% standing, lifting; maximum 60 lbs.
• <33% standing, stooping, bending, and reaching.
• <2% inputting data on work order.

 Travel Required:

None.

 Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

 Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Summary / Objective:

Performs general warehouse duties associated with the receiving of vendor and customer shipments, storing inventory, pulling inventory for the purpose of processing customer orders for shipment, shipping materials (including hazardous materials), supplies, tools, equipment, and parts.

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Receive, inspect, and put-away stock into inventory
• Conduct cycle/inventory counts. Maintain non-conforming material and process RMAs.
• Pick, pack, inspect, and ship material to customer, DOT, and IATA requirements
• Load and unload shipments
• Equipment and facility-related maintenance to support site operational effectiveness
• Lean and efficiency-related projects, as required
• Transport and deliver orders via company-provided vehicle
• Other duties, as required

Critical Success Factors:

• Maintain a safe, organized, and clean work environment. Identify, follow, and report unsafe equipment and activities to prevent a workplace injury or illness.
• Balance team and individual responsibilities by exhibiting objectivity and openness to others’ views. Give and receive feedback constructively and contribute to sustaining a positive team environment.
• Ensure inventory is maintained at the highest level of accuracy.

• Reliable and consistently at work and on-time

Required Skills / Abilities:

• Excellent verbal, written, and interpersonal skills
• Excellent organizational skills with an ability to multitask and prioritize. Must exhibit an attention to detail and show pride in work.
• Excellent time management skills with a proven ability to meet deadlines and demonstrate a sense of urgency. Work efficiently in a fast-paced environment.

Education and Experience:

• High school diploma or equivalent
• Minimum 1-year experience operating a forklift (stand-up and sit-down)

• [Preferred] Valid forklift operator license or training certification
• [Preferred] D.O.T. 49 CFR/IATA – Hazmat Training

Physical Requirements or Safety and Ergonomics:

• Must be able to lift 40 pounds

Travel Required:

• None except on extraordinary circumstances

Work Authorization/Security Clearance Requirements:

To conform to Federal export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Summary / Objective:

Company focal for all operational and administrative duties supporting a portfolio of Vendor Managed Inventory (VMI) or Value-Added Service clients.  Acts as liaison between the functional GracoRoberts departments and serves as the client’s advocate.  Collaborates with, supports, and supplements GracoRoberts staff to ensure a smooth and seamless flow of material and that inventory levels are maintained per contractual requirements.  Proactively triages issues that may arise on a daily basis, assuming responsibility for resolution.

Supervisory Responsibilities:

• Direct: None
• Indirect: Embedded Operational staff or GracoRoberts delivery/put-away personnel

Duties / Responsibilities:

• Monitor supply versus contractual inventory levels. Ensure timely placement of resupply orders, triage supply that has fallen or is projected to fall below contractual levels.
• Deliver or coordinate delivery and put-away of material with the local GracoRoberts operational team.
• Monitor quality of material to ensure that the supply available to the client is conforming and immediately usable.
• Ensure that contractual reporting requirements with the client are met in a timely and accurate manner.
• Coordinate response to client’s ad-hoc requests including items such as requests for data, reports, and alternate sourcing. Partner with the respective GracoRoberts departments to ensure the requests are addressed adequately.
• Regular status and metric reporting on a portfolio of clients to GracoRoberts leadership.
• Understand and be fully aware of the contracts governing each of the relationships between GracoRoberts and the client.
• Monitor customer consumption habits and promote GracoRoberts fulfillment and value-added support.
• Collaborate with GracoRoberts sales personnel to provide the highest level of support for assigned VMI customers.
• Position GracoRoberts for continued and incremental success. Develop and maintain strong working relationships with functional counterparts at VMI customer locations.
• Develop and enhance best practices across the portfolio of clients.
• Develop and sustain subject matter expertise on GracoRoberts VMI-related systems.
• Ensure operational and functional redundancy across the portfolio.
• Other duties, as required

Critical Success Factors:

• Represent the GracoRoberts brand to all assigned VMI customers to the highest level
• Knowledge and understanding of products and value-added services provided by GracoRoberts
• Ability to develop trust and strong working relationships with key stakeholders of assigned VMI customers
• Maintain a safe, organized, and clean work environment. Identify, follow, and report unsafe equipment and activities to prevent a workplace injury or illness.
• Balance team and individual responsibilities by exhibiting objectivity and openness to others’ views. Give and receive feedback constructively and contribute to sustaining a positive team environment.
• Ensure inventory is maintained at the highest level of accuracy.

• Reliable and consistently at work and on-time

Required Skills / Abilities:

• Excellent verbal and interpersonal skills. Excellent customer service skills and ability to interact with all levels of the organization.
• Computer savvy and highly skilled in MS Excel or similar spreadsheet applications.
• Excellent ability to communicate in written format. Communications are grammatically correct and professional.  Able to develop presentations suitable for leadership at both the client as well as GracoRoberts.
• Excellent organizational skills with an ability to multitask and prioritize. Must exhibit an attention to detail and show pride in work.
• Excellent time management skills with a proven ability to meet deadlines and demonstrate a sense of urgency. Work efficiently in a fast-paced environment.
• Maintains a sense of ownership and a sense of urgency. Tenacious in ensuring that the portfolio is supported to the contractual requirements.

Education and Experience:

• High school diploma or 4 years of experience in an operational supervisory role
• [Preferred] 2 years of experience in program management
• [Preferred] BA or BS degree from an accredited university

• [Preferred] CDL license with Hazmat endorsement
• [Preferred] Valid forklift operator license or training certification
• [Preferred] D.O.T. 49 CFR/IATA – Hazmat Training
• [Preferred] 2 years of experience in chemical management

Physical Requirements or Safety and Ergonomics:

• Must be able to lift 40 pounds

Travel Required:

• Up to 25%. As regular interaction with the client is critical to the success of the program, travel may be required when client locations are not local.

Work Authorization/Security Clearance Requirements:

To conform to Federal export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Summary / Objective:

The Account Manager (Inside Sales) plays a fundamental role in achieving customer acquisition, retention, and margin growth objectives.  You will make dozens of calls per day, working with customers, prospects, and channel partners, generating interest, qualifying prospects, and closing sales. You will generate revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.

Supervisory Responsibilities:

None

Duties / Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Make a minimum number of successful calls per day; successful defined as “a two-way interaction with the decision-maker or influencer to advance the sale.”
• Understand customer needs and requirements.
• Cultivate qualified opportunities, close sales, and once account matures, transfer to the appropriate sales executives for further development.
• Close sales and achieve quarterly quotas.
• Research accounts to identify key players and generate interest.
• Maintain and expand database of prospects within assigned territory.
• Team with channel partners to build pipeline and close deals.
• Give effective presentation to prospects.
• Assess competitors by analyzing and summarizing competitor information and trends, identifying sales opportunities.
• Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
• Close new accounts by answering telephone and e-mail inquiries; verifying and entering information.
• Fill orders by transferring orders to customer service; communicating expected delivery date; explaining stock-outs.
• Develop accounts by checking customer’s buying history; suggesting related and new items; explaining technical features.
• Update all opportunities, activities, and lead advancements in Salesforce or other designated CRM system.
• Maintain and improve quality results by following standards, recommending improved policies and procedures.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Critical Success Factors:

• Ability to identify, cultivate and close new business for GracoRoberts with customers.
• Gain solid understanding of GracoRoberts products and services and be able to articulate to customers.
• Show growth year over year for assigned territory.

Required Skills / Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor’s degree or equivalent experience.
• Minimum 4 years of proven account management experience.

Physical Requirements / Safety and Ergonomics:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 lbs.

Travel Required:

• Limited to none.

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.