ACCELERATE YOUR CAREER WITH GRACOROBERTS

Do you live and breathe quality? Do you know the difference between AS9100(D), AS9120(B) and ISO9001? Do you want to become part of a growing 64-year-old aerospace company? Then I want to talk to you!

Who We are

GracoRoberts headquartered in Arlington, TX is proud to be the single largest and most technically focused specialty chemicals distributor to serve the global aerospace market.

Your Duties:
• Develops strategic quality roadmap and translates into tactical execution.
• Oversees all Internal & External certification audits (ISO9001:2015, AS9100D & AS9120B).
• Supports an integrated, multi-site, and centralized authority Quality Management System (QMS).
• Supports and/or accountable to the following KPI’s and the respective derivatives: On Time Delivery (OTD) and Corporate Quality.
• Works directly with VP of Operations to drive corporate quality, standardization, and safety.
• Provides direct supervision for quality department teams across multiple time zones.

Requirements:
• AS9100D experience required.
• AS9120B experience preferred.
• 2+ years’ experience of supervisory responsibilities in Aerospace Quality.
• 4+ years’ experience facilitating Internal and External Certification audits.
• 6+ years’ aerospace quality experience or Bachelor’s degree from an accredited university in a related field.

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity Employer

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits:
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:
• Day shift
• Monday to Friday

Ability to commute/relocate:
• Arlington, TX 76011: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor’s (Preferred)

Experience:
• Quality management: 4 years (Required)
• certification audit: 4 years (Required)
• aerospace quality: 6 years (Required)

Work Location: In person

Position Summary / Objective:

Technical Account Manager (TAM) is a technical sales role – applying a deep understanding of engineered material technologies, customer & technical service capabilities, on-going sales and marketing strategies, customer projects and priorities into daily activities directed towards achieving sales goals.

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Balance existing and new account responsibilities – meeting or exceeding individual performance and growth goals for their assigned geographic territory across aerospace, electronics, military, and other key industry segments.
• Employ consultative value and solution-selling approaches across multiple levels and functions of customer organizations.
• Organize, prioritize and plan for the needs of new business initiatives.
• Provide ongoing relationship management.
• Effectively communicate with internal and external stakeholders.

Critical Success Factors:

• Self-motivated and able to thrive in a dynamic entrepreneurial environment.
• Adaptability, flexibility and a keen ability to identify opportunity.
• Adept at representing both business and technical sides of the supply relationship, in addition to effectively networking across all levels and functions within customer organizations.

Contribution to Quality Objectives:

• Understand and confirm customer requirements.
• Facilitate resolution of conflicts relating to customer requirements.

Required Skills / Abilities:

• Exceptional relationship building skills.
• Strong background in aerospace and composites manufacturing and materials is a plus.
• Technical acumen and ability to quickly learn new technologies and develop application insight.
• Excellent listening, communication and presentation skills.
• Exceptional planning, prioritization and time management skills.
• Experience with applications that include commercial or military aircraft, rockets, launch vehicles and satellites preferred.
• Effective technical communication skills and experience.
• Proven track record of successful business development and profitable sales growth.
• Computer literacy – proficiency with MS Office and Salesforce (or a similar contact management system).

Education and Experience:

• Bachelor’s degree required.
• Five or more years of composite material and process technology work experience, or equivalent technical material sales.

Physical Requirements or Safety and Ergonomics:

• No PPE required.
• <5% lifting; maximum 10 lbs.
• <5% stooping or bending.
• Data inputting on computer keyboard; average 80%.

Travel Required:

• Position >50% outside travel to customers.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Position Summary / Objective:

Performs general warehouse duties associated with the receiving of vendor and customer shipments, storing inventory, pulling inventory for the purpose of processing customer orders for shipment, shipping materials (including hazardous materials), supplies, tools, equipment, and parts.  Additional activities may include supporting functions related to inventory control, cycle-counting, labeling, and other related items.

Supervisory Responsibilities:

• None

Duties / Responsibilities:

Responsibilities may include any/all of the following:

• Receive and put-away stock into inventory
• Conduct cycle/inventory counts and inventory control activities.
• Maintain non-conforming material and process RMAs.
• Pick, pack, and ship material to customer, DOT, and IATA requirements
• Inspect inbound and outbound shipments to ensure the transaction meets requirements
• Load and unload shipments
• Equipment and facility-related maintenance to support site operational effectiveness
• Lean and efficiency-related projects, as required
• Transport and deliver orders via company-provided vehicle
• Other duties, as required

Critical Success Factors:

• Maintain a safe, organized, and clean work environment. Identify, follow, and report unsafe equipment and activities to prevent a workplace injury or illness.
• Balance team and individual responsibilities by exhibiting objectivity and openness to others’ views. Give and receive feedback constructively and contribute to sustaining a positive team environment.
• Ensure inventory is maintained at the highest level of accuracy.
• Develop agility through mastering multiple warehouse-related competencies. Advancement involves mastering a majority of the following competencies:  Receiving, Put-Away, Pick, Pack, Ship, Inventory Control, Label, VMI, and Overview/Safety.
• Reliable and consistently at work and on-time
• Contribution to Quality Objectives:
• Follow SOP and Work Instructions to ensure process consistency.
• Maintain training requirements.
• Adhere to safety and PPE requirements.
• Monitor for FOd and ensure a clean and clear work area.

Required Skills / Abilities:

• Excellent verbal, written, and interpersonal skills
• Excellent organizational skills with an ability to multitask and prioritize. Must exhibit an attention to detail and show pride in work.
• Excellent time management skills with a proven ability to meet deadlines and demonstrate a sense of urgency. Work efficiently in a fast-paced environment.
• Able to safely use equipment designed to move material including dollies, pallet jacks, and forklift, as required.

Education and Experience:

• High school diploma or equivalent
• [Preferred] Valid forklift operator license or training certification
• [Preferred] D.O.T. 49 CFR/IATA – Hazmat Training
• [Preferred] CDL with Hazardous Material endorsement

Physical Requirements or Safety and Ergonomics:

• Must be able to lift 40 pounds

Travel Required:

• None except on extraordinary circumstances

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance Requirements:

To conform to Federal export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Position Summary / Objective:

As an ambassador for our customers and their experience with GracoRoberts, the Customer Service Representative/Account Specialist is responsible for wowing the customer at every touchpoint throughout the customer buying journey, while balancing the needs of the organization.  The following duties should be performed with a focus on delivering an exceptional customer experience:

Supervisory Responsibilities:

Duties / Responsibilities:

• Enter quotes, design projects, sample requests, and customer purchase orders into system. Note special circumstances affecting customer requirements, order ship date, risk level, and/or status.  Works with Purchasing to ensure customer requirements are flowed down to vendors.
• Deliver quotes, purchase order confirmations, order status, and related communication updates to customers.
• Always participate on call queue during assigned working hours.
• Respond to all customer inquiries in a timely and professional manner.
• Enter out-of-system quote requests for pricing and availability into Company’s ERP system.
• Obtain and review customer Quality Clauses and update Customer Profile with any important info that must be noted at time of order entry.
• Monitor customer supplier portals for new quotes and orders as applicable.
• Enter new accounts in system, and assist requesting references and submitting references for Net 30 terms approval.
• Provide quality review (QC) of other Customer Service Representative’s orders.
• Process customer reports of nonconformance as specified in the Quality Management System. Gather and document all necessary information to explain and validate issue, and forward to the Quality & Compliance Manager for review and action by the appropriate parties.
• Run reports and analyze to ensure that all customer commitments are fulfilled as promised.
• Update customer open order reports with due dates or shipping information.
• Obtain copies of specifications and submit for review by Quality department.
• Pull and supply any requested paperwork for customers. Ie: CofC, CofA, MFG cert, Mercury Free Cert, Test Report etc.
• Partner with Technical Account Manager as needed on issues regarding product, price and/or service delivery process.
• Attend all scheduled department meetings and training sessions.
• Conduct proactive telemarketing and/or customer relations calls as directed by the Customer Service/Account Services Manager.
• Educate, promote and register customers on our e-commerce website to acquire price quotes, place orders, and obtain TDS and SDS.
• Assist accounting with any invoice discrepancies by reaching out to buyers to help initiate payment.
• Other duties as assigned.

Critical Success Factors:

• Proactive Communication
• Empathy
• Sense of Urgency
• Strong Problem-Solving Skills

Contribution to Quality Objectives:

• Focus on achieving 100% order accuracy for department processes

Required Skills / Abilities:

• Full competence and experience in Office Suite Software (Word, Outlook, Excel, Outlook).
• Excellent verbal and written communication skills.
• Well-developed time management and organizational skills.
• Teamwork – balances team and individual responsibilities.
• Interpersonal Skills – remains open to others’ ideas and tries new things. Displays empathy for internal and external customers.
• Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Adaptability – comes from a mindset of solving problems, adapts to changes in the work environment; manages competing demands.
• Attendance/punctuality – is consistently at work and on time; ensures work responsibilities are covered when absent.
• Ethics – works with integrity and ethically; uphold Company values.

Education and Experience:

• Minimum of two years’ experience in a similar position with direct experience interacting with customers and entering data with a high degree of accuracy.
• College degree preferred.

Physical Requirements or Safety and Ergonomics:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Travel Required:

Minimal to no travel required.

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.