ACCELERATE YOUR CAREER WITH GRACOROBERTS

Position Summary / Objective:

Technical Sales Engineer (TSE) is a technical sales role – applying a deep understanding of engineered material technologies, customer & technical service capabilities, on-going sales and marketing strategies, and design and development project management prioritized into daily activities directed towards achieving sales goals.   This is a design focused technical sales role targeting high value new resin qualification opportunities.

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Develop a new customer and application focused sales strategy to meet defined sales budgets, identify new customer and industry targets, organizing a sales call schedule to execute the strategy
• Build rapport with all levels of the customer organization to identify product, service, equipment, technical, and engineering opportunities, leveraging the various internal and external resources and contacts to solve unique challenges
• Identify, outline, initiate, and advance new formulation opportunities with development and design engineers
• Collaborate with both the customer and the necessary internal departments to advance new project objectives, providing samples, test data, quotations, and cost benefit proposals to obtain approvals from the necessary management, engineering and supply chain stake holders
• New customer and application growth targets to include resin pre-blending, toll manufacturing, new formulation development, and point of use packaging improvements
• Analyze sales territory and provide assessment reports to management
• Maintain a defined pipeline of new opportunities, tracking and advancing to close, while maintaining communication with our internal team members to align supply and manufacturing resources as new production demand is approaching
• Serve customers by identifying their needs for engineering adaptations of products, and services
• Provide market intelligence to our formulation team for proactive formulation opportunities to solve gaps in current product offerings
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Critical Success Factors:

• Self-motivated and able to thrive in a dynamic entrepreneurial environment.
• Adaptability, flexibility and a keen ability to identify opportunity.
• Adept at representing both business and technical sides of the supply relationship, in addition to effectively networking across all levels and functions within customer organizations.

Contribution to Quality Objectives:

• Understand and confirm customer requirements.
• Facilitate resolution of conflicts relating to customer requirements.

Required Skills / Abilities:

• Exceptional relationship building skills.
• Strong background in aerospace and composites manufacturing and materials is a plus.
• Technical acumen and ability to quickly learn new technologies and develop application insight.
• Excellent listening, communication and presentation skills.
• Exceptional planning, prioritization and time management skills.

• Experience with applications that include commercial or military aircraft, rockets, launch vehicles and satellites preferred.
• Effective technical communication skills and experience.
• Proven track record of successful business development and profitable sales growth.
• Computer literacy – proficiency with MS Office and Salesforce (or a similar contact management system).

Education and Experience:

• Bachelor’s degree required.
• Five or more years of composite material and process technology work experience, or equivalent technical material sales.

Physical Requirements or Safety and Ergonomics:

• No PPE required.
• Position >60% outside travel to customers.
• <5% lifting; maximum 10 lbs.
• <5% stooping or bending.
• Data inputting on computer keyboard; average 80%.

Travel Required:

Yes

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Summary / Objective:

As an ambassador for our customers and their experience with GracoRoberts, the Customer Service Representative/Account Specialist is responsible for wowing the customer at every touchpoint throughout the customer buying journey, while balancing the needs of the organization. The following duties should be performed with a focus on delivering an exceptional customer experience:

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Enter quotes, design projects, sample requests, and customer purchase orders into system. Note special circumstances affecting customer requirements, order ship date, risk level, and/or status. Works with Purchasing to ensure customer requirements are flowed down to vendors.
• Deliver quotes, purchase order confirmations, order status, and related communication updates to customers.
• Always participate on call queue during assigned working hours.
• Respond to all customer inquiries in a timely and professional manner.
• Enter out-of-system quote requests for pricing and availability into Company’s ERP system.
• Obtain and review customer Quality Clauses and update Customer Profile with any important info that must be noted at time of order entry.
• Monitor customer supplier portals for new quotes and orders as applicable.
• Enter new accounts in system, and assist requesting references and submitting references for Net 30 terms approval.
• Provide quality review (QC) of other Customer Service Representative’s orders.
• Process customer reports of nonconformance as specified in the Quality Management System. Gather and document all necessary information to explain and validate issue, and forward to the Quality & Compliance Manager for review and action by the appropriate parties.
• Run reports and analyze to ensure that all customer commitments are fulfilled as promised.
• Update customer open order reports with due dates or shipping information.
• Obtain copies of specifications and submit for review by Quality department.
• Pull and supply any requested paperwork for customers. Ie: CofC, CofA, MFG cert, Mercury Free Cert, Test Report etc.
• Partner with Technical Account Manager as needed on issues regarding product, price and/or service delivery process.
• Attend all scheduled department meetings and training sessions.
• Conduct proactive telemarketing and/or customer relations calls as directed by the Customer Service/Account Services Manager.
• Educate, promote and register customers on our e-commerce website to acquire price quotes, place orders, and obtain TDS and SDS.
• Assist accounting with any invoice discrepancies by reaching out to buyers to help initiate payment.
• Other duties as assigned.

Critical Success Factors:

• Proactive Communication
• Empathy
• Sense of Urgency
• Strong Problem Solving Skills

Contribution to Quality Objectives:

• Focus on achieving 100% order accuracy for department processes

Required Skills / Abilities:

• Full competence and experience in Office Suite Software (Word, Outlook, Excel, Outlook).
• Excellent verbal and written communication skills.
• Well-developed time management and organizational skills.
• Teamwork – balances team and individual responsibilities.
• Interpersonal Skills – remains open to others’ ideas and tries new things. Displays empathy for internal and external customers.
• Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Adaptability – comes from a mindset of solving problems, adapts to changes in the work environment; manages competing demands.
• Attendance/punctuality – is consistently at work and on time; ensures work responsibilities are covered when absent.
• Ethics – works with integrity and ethically; uphold Company values.

Education and Experience:

• Minimum of two years’ experience in a similar position with direct experience interacting with customers and entering data with a high degree of accuracy.
• College degree preferred.

Physical Requirements or Safety and Ergonomics:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Travel Required:

• Minimal to no travel required.

Salary:

• DOE

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Position Summary / Objective:

Performs general warehouse duties associated with the receiving of vendor and customer shipments, storing inventory, pulling inventory for the purpose of processing customer orders for shipment, shipping materials (including hazardous materials), supplies, tools, equipment, and parts.

Supervisory Responsibilities:

• None

Duties / Responsibilities:

• Receive, inspect, and put-away stock into inventory
• Conduct cycle/inventory counts. Maintain non-conforming material and process RMAs.
• Pick, pack, inspect, and ship material to customer, DOT, and IATA requirements
• Load and unload shipments
• Equipment and facility-related maintenance to support site operational effectiveness
• Lean and efficiency-related projects, as required
• Transport and deliver orders via company-provided vehicle
• Other duties, as required

Critical Success Factors:

• Maintain a safe, organized, and clean work environment. Identify, follow, and report unsafe equipment and activities to prevent a workplace injury or illness.
• Balance team and individual responsibilities by exhibiting objectivity and openness to others’ views. Give and receive feedback constructively and contribute to sustaining a positive team environment.
• Ensure inventory is maintained at the highest level of accuracy.

• Reliable and consistently at work and on-time

Required Skills / Abilities:

• Excellent verbal, written, and interpersonal skills
• Excellent organizational skills with an ability to multitask and prioritize. Must exhibit an attention to detail and show pride in work.
• Excellent time management skills with a proven ability to meet deadlines and demonstrate a sense of urgency. Work efficiently in a fast-paced environment.

Education and Experience:

• High school diploma or equivalent
• Minimum 1-year experience operating a forklift (stand-up and sit-down)

• [Preferred] Valid forklift operator license or training certification
• [Preferred] D.O.T. 49 CFR/IATA – Hazmat Training

Physical Requirements or Safety and Ergonomics:

• Must be able to lift 40 pounds

Travel Required:

• None except on extraordinary circumstances

Work Authorization/Security Clearance Requirements:

To conform to Federal export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.