ACCELERATE YOUR CAREER WITH GRACOROBERTS

Position Summary/Objective:
The Corporate Quality Manager is responsible for the maintenance, development, and administration of all quality systems of the company with a focus on operational excellence. This position drives Continuous Improvement (CI) activities and reports directly to the V.P. of Operations.

Supervisory Responsibilities:

This position manages the Quality staff in the Arlington, TX, Wichita, KS, and Carson, CA locations.

Duties / Responsibilities:

• Develops strategic quality roadmap and translates into tactical execution.
• Quality Representative to GracoRoberts’ certification board.
• Oversees all Internal & External certification audits (ISO9001:2015, AS9100D & AS9120B).
• Governs corporate QMS.
• Presides over Non-Conformance process, drives Root Cause & Corrective Action.
• Supports Inbound & Outbound Quality, oversees material quarantine as required.
• Works directly with VP Ops to drive corporate quality, standardization, and safety.
• Provides direct supervision for quality department and document control.
• Corporate focal for Customer and Supplier audits.
• Oversees corporate training and continuing education.

Critical Success Factors:

• Ability to develop and execute to strategic roadmaps.
• Capable of and willing to get involved in day-to-day transactions.
• Able to support an integrated, multi-site, and centralized authority Quality Management System (QMS).
• Able to manage remote teams distributed across multiple time zones.
• Actively engaged in developing skillsets of direct reports.

Contribution to Quality Objectives:

• Supports and/or accountable to the following KPIs and their respective derivatives: On Time Delivery (OTD), Corporate Quality.

Required or Preferred Skills / Abilities:

• Extensive knowledge of pertinent aerospace standards including AS9100(D), AS9120(B), & ISO 9001.
• 2nd or 3rd Party auditing experience.
• Lean or Six Sigma certified (Green Belt or Black Belt).
• Supplier Quality Representative (SQR) experience.
• Familiarity with leadership principles such as Situational Leadership or Servant Leadership.
• Excellent verbal and written communication skills, proficiency in technical writing a plus.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Highly proficient with Microsoft Office Suite including Visio, PowerPoint, and Excel.

Education and Experience:

• 2+ years’ experience of supervisory responsibilities in Aerospace Quality.
• 4+ years’ experience facilitating Internal and External certification audits.
• 6+ years’ aerospace quality experience or Bachelor’s degree from an accredited university in a related field.

Physical Requirements or Safety and Ergonomics:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Travel Required:

• Travel approximately 15%

Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Position Summary / Objective:

It is the primary responsibility of the Buyer to find the best approved source to meet the customer’s requirements, negotiate favorable terms, and issue a purchase order that accurately reflects the customer’s requirements.

Supervisory Responsibilities:

None

Duties / Responsibilities:

• Obtains quotes from vendors to support customer RFQ’s and bid proposals.
• Investigates and cultivates new sources for supplies and products.
• Utilize existing reporting tools to place purchase orders in a timely fashion to support customer sales demand and recommended stocking levels.
• Monitor and maintain min/max stocking levels for assigned product lines to ensure availability of material and products at all times.
• Monitor and action Open Purchase Order reports to ensure that PO due dates are accurate and up to date.
• Reviews on-time delivery data for assigned product lines and communicates corrective action requests to vendors.
• Communicates and resolves non-conformance issues for the assigned product line.
• Actively tracks and monitors low shelf-life material; works actively with affected stakeholders (Sales, Operations, Quality) to minimize the financial impact of expired material.
• Accurately inputs data, communicates efficiently, and occasionally supports supplier visits when required.
• Actively seeks to reduce costs across all product categories to achieve department savings goals.
• Actively works towards and acts as subject matter expert for assigned spend category.

Critical Success Factors:

• Continuous Improvement
• Timeliness & Sense of Urgency
• Proactive and effective communication

Required Skills / Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to solve problems with a sense of urgency.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor’s degree preferred or a minimum of five years of direct experience in Aerospace / Defense Purchasing
• Aerospace Chemicals, Hardware & MRO Product Purchasing experience strongly preferred
• International experience preferred

Physical Requirements or Safety and Ergonomics:

• No PPE required.
• Position >75% sedentary; seated.
• <5% lifting; maximum 10 lbs.
• <5% stooping or bending.
• Data inputting on computer keyboard; average 80%.

Travel Required:

< 5% Travel – Occasionally required at request of management under special circumstances.

Work Authorization/Security Clearance Requirements:
To conform to Federal export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Overview 

Technical Account Manager (TAM) is a highly-technical sales role – applying a deep understanding of engineered material technologies, customer & technical service capabilities, on-going sales and marketing strategies, customer projects and priorities into daily activities directed towards achieving sales goals.

The TAM will be required to balance existing and new account responsibilities – meeting or exceeding individual performance and growth goals for their assigned geographic territory across aerospace, electronics, military and other key industry segments. Employing consultative value and solution-selling approaches across multiple levels and functions of customer organizations, the TAM will organize, prioritize and plan for the needs of new business initiatives, provide ongoing relationship management, apply internal resources, as well as effectively communicate with internal and external stakeholders.

Desired Skills and Experience

Profile of a Successful Candidate 

A technical sales professional offering a solid material and process background with an understanding of materials distribution. The successful candidate will be adept at representing both business and technical sides of the supply relationship, in addition to effectively networking across all levels and functions within customer organizations.

• Exceptional relationship building skills
• Strong background in aerospace and composites manufacturing and materials is a plus
• Technical acumen and ability to quickly learn new technologies and develop application insight
• Excellent listening, communication and presentation skills
• Self-motivated and able to thrive in a dynamic entrepreneurial environment
• Exceptional planning, prioritization and time management skills
• Adaptability, flexibility and a keen ability to identify opportunity

Position Requirements 

• Bachelor’s degree required
• Five or more years of composite material and process technology work experience, or equivalent technical material sales
• Experience with applications that include commercial or military aircraft, rockets, launch vehicles and satellites
• Effective technical communication skills and experience
• Proven track record of successful business development and profitable sales growth
• Computer literacy – proficiency in the use of MS Windows, e-mail, internet, MS Office, and ACT! (or a similar contact management system).

Travel Required:
Approximately 50% travel required.

Work Authorization/Security Clearance Requirements:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Primary Responsibilities

As an ambassador for our customers and their experience with GracoRoberts, the Account Specialist/Customer Service Representative is responsible for wowing the customer at every touchpoint throughout the customer buying journey, while balancing the needs of the organization.

The following duties should be performed with a focus on delivering an exceptional customer experience:

• Enter quotes, design projects, sample requests, and customer purchase orders into system. Note special circumstances affecting customer requirements, order ship date, risk level, and/or status.  Works with Purchasing to ensure customer requirements are flowed down to vendors.
• Deliver quotes, purchase order confirmations, order status, and related communication updates to customers
• Always participate on call queue during assigned working hours.
• Respond to all customer inquiries in a timely and professional manner.
• Enter out-of-system quote requests for pricing and availability into Company’s ERP system.
• Obtain and review customer Quality Clauses and update Customer Profile with any important info that must be noted at time of order entry.
• Monitor customer supplier portals for new quotes and orders as applicable.
• Enter new accounts in system, and assist requesting references and submitting references for Net 30 terms approval.
• Provide quality review (QC) of other Customer Service Representative’s orders
• Process customer reports of nonconformance as specified in the Quality Management System. Gather and document all necessary information to explain and validate issue, and forward to the Quality & Compliance Manager for review and action by the appropriate parties.
• Run reports and analyze to ensure that all customer commitments are fulfilled as promised.
• Update customer open order reports with due dates or shipping information.
• Obtain copies of specifications and submit for review by Quality department
• Pull and supply any requested paperwork for customers. Ie: CofC, CofA, MFG cert, Mercury Free Cert, Test Report etc.
• Partner with Technical Account Manager as needed on issues regarding product, price and/or service delivery process.
• Attend all scheduled department meetings and training sessions.
• Conduct proactive telemarketing and/or customer relations calls as directed by the Customer Service/Account Services
• Educate, promote and register customers on our e-commerce website to acquire price quotes, place orders, and obtain TDS and SDS.
• Assist accounting with any invoice discrepancies by reaching out to buyers to help initiate payment.
• Other duties as assigned.

Qualifications

• Minimum of two years’ experience in a similar position with direct experience interacting with customers and entering data with a high degree of accuracy
• College degree preferred
• Full competence and experience in Office Suite Software (Word, Outlook, Excel, Outlook)
• Excellent verbal and written communication skills.
• Well-developed time management and organizational skills.
• Teamwork – balances team and individual responsibilities;
• Interpersonal Skills – remains open to others’ ideas and tries new things. Displays empathy for internal and external customers.
• Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Adaptability – comes from a mindset of solving problems, adapts to changes in the work environment; manages competing demands
• Attendance/punctuality – is consistently at work and on time; ensures work responsibilities are covered when absent.
• Ethics – works with integrity and ethically; uphold Company values

Please submit your resume and cover letter.