ACCELERATE YOUR CAREER WITH GRACOROBERTS

Position Summary / Objective:
Supports both on-site operational support for local Vendor Managed Inventory (VMI) programs and local GracoRoberts warehouse operations activities. Performs general warehouse duties associated with the receiving of vendor and customer shipments, storing inventory, pulling inventory for the purpose of processing customer orders for shipment, shipping materials (including hazardous materials), supplies, tools, equipment, and parts.

Supervisory Responsibilities:
• None

Duties / Responsibilities:
• Provide impeccable support to assigned VMI customers by providing operations support including, but not limited to, put-away of customer-owned material, counting of VMI bins, and recommending VMI replenishments
• Monitor customer consumption habits and promote GracoRoberts fulfillment and value-added support, where appropriate
• Collaborate with GracoRoberts sales personnel to provide the highest level of support for assigned VMI customers
• Develop and maintain strong working relationships with functional counterparts at VMI customer locations
• Receive, inspect, and put-away stock into inventory including the use of forklift or related warehouse material movement machinery, as required
• Conduct cycle/inventory counts. Maintain non-conforming material and process RMAs.
• Pick, pack, inspect, and ship material to customer, DOT, and IATA requirements
• Load and unload shipments
• Equipment and facility-related maintenance to support site operational effectiveness
• Lean and efficiency-related projects, as required
• Transport and deliver orders via company-provided vehicle
• Other duties, as required

Critical Success Factors:
• Represent the GracoRoberts brand to all assigned VMI customers to the highest level
• Maintain a valid CDL with appropriate endorsements, as required
• Knowledge and understanding of products and value-added services provided by GracoRoberts
• Ability to develop trust and strong working relationships with key stakeholders of assigned VMI customers
• Maintain a safe, organized, and clean work environment. Identify, follow, and report unsafe equipment and activities to prevent a workplace injury or illness.
• Balance team and individual responsibilities by exhibiting objectivity and openness to others’ views. Give and receive feedback constructively and contribute to sustaining a positive team environment.
• Ensure inventory is maintained at the highest level of accuracy.
• Reliable and consistently at work and on-time

Required Skills / Abilities:
• Excellent verbal, written, and interpersonal skills
• Excellent customer-service skills and ability to interact with all levels of the organization
• Demonstrated defensive driving record
• Excellent organizational skills with an ability to multitask and prioritize. Must exhibit an attention to detail and show pride in work.
• Excellent time management skills with a proven ability to meet deadlines and demonstrate a sense of urgency. Work efficiently in a fast-paced environment.

Education and Experience:
• High school diploma or equivalent
• 4 years of experience in general warehouse operations roles
• [Preferred] CDL license with Hazmat endorsement
• [Preferred] Valid forklift operator license or training certification
• [Preferred] D.O.T. 49 CFR/IATA – Hazmat Training

Physical Requirements or Safety and Ergonomics:
• Must be able to lift 40 pounds

Travel Required:
• None except on extraordinary circumstances

Work Authorization/Security Clearance Requirements:
To conform to Federal export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Summary / Objective:
The Catalog Associate for GracoRoberts will play a major role in maintaining an accurate catalog in the GracoRoberts ERP system. They will be responsible for setting up new product part numbers with all relevant information such as, but not limited to, item description, unit of measure, specification, and manufacturer. They will also be responsible for coordinating with both internal and external stakeholders such as suppliers, manufacturers and/or customers to gather and verify all necessary data for the catalog requirements. They may also be required to support the Sourcing team by updating the ERP catalog with accurate product costs, and/or helping to populate the cost and relevant product data as part of the Large Bid Process.

Supervisory Responsibilities:
• None.

Duties / Responsibilities:
• Responsible for new part number set-up in the GracoRoberts system to ensure reduction in duplicate part numbers, SDS verification for REACH and Prop 65 compliance, part number consistency and accuracy of UOM’s and MPN’s.
• Maintain and modify part numbers, deactivate duplicates and ensure specification additions in the GracoRoberts system as necessary.
• Maintain GracoRoberts system Notes to reduce missed charges for freight, hazmat fees, export fees, test report fees, dry ice charges etc.
• Assist with ensuring the purchasing parameters in the GracoRoberts system are maintained accurately, for example, lead times, MOQs and price breaks.
• Maintain accuracy of cost base pricing in the GracoRoberts system adding product cross reference information and shelf-life detail when relevant.
• Assists with maintaining accurate and timely costing, pricing, and margin data for products.
• Assist the Sourcing team in support of large bids, by adding relevant part numbers, cost, and other required product information to Microsoft Excel files.
• Assist Sourcing and Purchasing as necessary.
• Assist the IT Group in maintaining and updating GracoRoberts Website and Aeroexchange pricing to ensure real-time accuracy.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Ensures effective and timely team communication and output to meet internal and external deadlines.

Critical Success Factors:
• Conscientious, timely, and flexible with a very strong individual work ethic.

Contribution to Quality Objectives:
• Focus on achieving 100% order accuracy for department processes.
• Maintain zero lost workdays due to injuries or work-related illness.
• Maintain zero reportable injuries or work-related illness.
• Achievement of 100% on-time delivery.
• Manage, as appropriate, resolution of conflicts relating to vendor performance issues.
• Support the Quality team with resolving non-conformance issues.

Required Skills / Abilities:
• Strong accuracy, detail orientation and analytical skills needed with the ability to analyze data and make sound and effective recommendations to management.
• Must be proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint.
• Must be able to contribute independently and efficiently with catalog build, with a sharp focus on data integrity.
• Superior interpersonal communication (written and verbal) and presentation skills as well as proven organizational skills are required.
• Ability to serve as change agent to positively influence the culture and work environment.

Education and Experience:
• Bachelor’s degree in related field preferred, but not required.
• Must have 6-8 years’ experience in building product catalog, or 3-4 years’ experience dealing with Aerospace chemicals.
• ERP experience highly preferred.
• Experience in Total Quality Management Systems (QMS), Lean Manufacturing or other similar environments is a plus.
• Strong understanding of supply chain methodologies preferred.

Physical Requirements or Safety and Ergonomics:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Travel Requirements:
Not likely, but if required, less than 5%.

Work Authorization/Security Clearance Requirements:
U.S Person authorized to work in the United States

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Summary / Objective:
The Junior Production Planner position assists in the planning and execution of work order scheduling for Resin Formulation. The primary focus is to align firm and forecasted demand requirements with operational resources through scheduling procedures such that customer requirements are met in the most timely and economical manner. The Junior Production Planner generates and maintains status reports and provides information as needed to support the cross functional team and meet On-Time-Delivery to GracoRoberts customers. Additionally, the Junior Production Planner helps manage documentation preparation, generation, retrieval, and storage necessary to support the operation.

Supervisory Responsibilities:
None

Duties / Responsibilities:
• Schedule Resin Formulators production environment. Plan, schedule, and release Carson work orders and assign resources.
• Create, review, and print product labels for Carson work orders, as required.
• Manage the preparation, creation, retrieval, validation, and storage of documents necessary to support the operation.
• Monitor and maintain stocking levels and established min/max levels to ensure on-time availability of material and products.
• Optimize inventory to meet or exceed inventory turn targets without negatively affecting customer service levels.
• Develop and monitor the production wheel so that change-over costs are minimized, and utilization is optimized.
• Efficiently schedule labor resources to maximize output within a standard work week.
• Balance operational cost with equipment utilization.
• Review sales order status and provide feedback concerning planned recovery date, sales order risks / opportunities and root cause corrective actions.
• Monitor material supply flow and identify any shortages or bottlenecks in usage.
• Collaborate with GracoRoberts Sales and other personnel to forecast demand based on Customer input and market intelligence.
• Create and provide product, material and/or labor costing to Sales and Customer Service for new customer quotes.
• Monitor low shelf-life material.
• Other duties as assigned by Management.

Critical Success Factor(s):
• Exceed all related metrics/KPIs.
• Energetic, dynamic, resilient, and positive.
• Open-minded to process changes and always looking to improve them.
• Able to communicate professionally and timely to all internal customers.
• Able to manage high-stress situations and positively address them.
• Forward-looking, and excellent ability to prioritize work accordingly.

Contribution to Quality Objectives:
• Accurately input data and confirm accuracy of work.
• Monitor and resolve non-conformance issues.

Required Skills / Abilities:
• Sharp analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Full competence and experience in Office Suite Software.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent organizational skills and attention to detail.

Education and Experience:
• Minimum bachelor’s degree or equivalent.
• Technical certifications such as an APICS certification preferred.

Physical Requirements or Safety and Ergonomics:
• No PPE required.
• Position >75% sedentary; seated.
• <5% lifting; maximum 10 lbs.
• <5% stooping or bending.
• Data inputting on computer keyboard; average 80%.

Travel Required:
None

Work Authorization/Security Clearance Requirements:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

To apply, please submit your information via the form below.

Position Summary / Objective:
The Quality Engineer will work within the Quality department to ensure the highest level of quality for GracoRoberts products and services such as value added distribution, formulation, and packaging of adhesives, sealants, surface treatments, paints, coatings, composite materials, and shop consumables. The position will collaborate with various departments and external interested parties to ensure knowledge of, and compliance with, customer expectations and support GracoRoberts AS9100/AS9120 Quality Management Systems (QMS).

Supervisory Responsibilities:
• None

Duties / Responsibilities:
• Applies quality principles in the areas of customer service, design and development, incoming material, production control, product evaluation, inventory control, and post-delivery support
• Performs technical evaluations including product requirements, specifications, drawings and procedures
• Collaborates with sales and customer service, design and development, manufacturing, supply chain and customers on quality related issues to ensure quality standards are in place
• Engages in product defect investigations, material review board decisions and corrective / preventive action
• Ensures corrective actions and root cause analysis meet acceptable standards and are compliant with requirements and expectations
• Collaborates with supply department to improve supplier performance and productivity
• Evaluates quality systems for deficiency identification and correction
• Utilizes statistical analysis and problem-solving tools in decision making
• Leads continuous improvement projects
• Engages in supplier selection and management process
• Evaluates and ensures closure of nonconformances and corrective actions
• Other activities within the QMS as assigned, such as internal audits, procedure revisions, etc.
• Collaborates and manages collection and analysis of various performance metrics
• Identify and isolate products or materials that do not meet requirements.
• Conducts other duties as assigned.

Critical Success Factors:
• Excellent work ethic, punctuality, willingness to complete tasks assigned
• Good core values, do the right thing always

Contribution to Quality Objectives:
• Lead and participate in continuous improvement initiatives
• Manage and drive to closure of nonconformances and corrective actions

Required Skills / Abilities:
• Expert knowledge of Microsoft Office Suite and related software.
• Experience within value added distribution
• Knowledge of Lean Manufacturing principals and tools
• Expert Knowledge of root cause, corrective actions and problem-solving tools.
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to function well in a fast-paced work environment

Education and Experience:
• Bachelors degree in a STEM related field, or equivalent combination of education and work experience
• Minimum three years related Quality Assurance experience
• Lean Six Sigma certification desired

Physical Requirements or Safety and Ergonomics:
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.

Travel Required:
≤ 10%

Work Authorization/Security Clearance Requirements:
U.S Person authorized to work in the United States

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Overview 

Technical Account Manager (TAM) is a highly-technical sales role – applying a deep understanding of engineered material technologies, customer & technical service capabilities, on-going sales and marketing strategies, customer projects and priorities into daily activities directed towards achieving sales goals.

The TAM will be required to balance existing and new account responsibilities – meeting or exceeding individual performance and growth goals for their assigned geographic territory across aerospace, electronics, military and other key industry segments. Employing consultative value and solution-selling approaches across multiple levels and functions of customer organizations, the TAM will organize, prioritize and plan for the needs of new business initiatives, provide ongoing relationship management, apply internal resources, as well as effectively communicate with internal and external stakeholders.

Desired Skills and Experience

Profile of a Successful Candidate 

A technical sales professional offering a solid material and process background with an understanding of materials distribution. The successful candidate will be adept at representing both business and technical sides of the supply relationship, in addition to effectively networking across all levels and functions within customer organizations.

• Exceptional relationship building skills
• Strong background in aerospace and composites manufacturing and materials is a plus
• Technical acumen and ability to quickly learn new technologies and develop application insight
• Excellent listening, communication and presentation skills
• Self-motivated and able to thrive in a dynamic entrepreneurial environment
• Exceptional planning, prioritization and time management skills
• Adaptability, flexibility and a keen ability to identify opportunity

Position Requirements 

• Bachelor’s degree required
• Five or more years of composite material and process technology work experience, or equivalent technical material sales
• Experience with applications that include commercial or military aircraft, rockets, launch vehicles and satellites
• Effective technical communication skills and experience
• Proven track record of successful business development and profitable sales growth
• Computer literacy – proficiency in the use of MS Windows, e-mail, internet, MS Office, and ACT! (or a similar contact management system).

Primary Responsibilities

It is the primary responsibility of the Buyer to find the best approved source to meet the customer’s requirements, negotiate favorable terms, and issue a purchase order that accurately reflects the customer’s requirements.

• Obtains quotes from vendors to support customer RFQ’s and bid proposals.
• Investigates and cultivates new sources for supplies and products.
• Utilize the reporting tools to place purchase orders in a timely fashion to support customer sales demand.
• Monitor and maintain min/max stocking levels for assigned product lines to ensure availability of material and products at all times.
• Monitor and action Open Purchase Order reports to ensure that PO due dates are accurate and up to date.
• Reviews on-time delivery data for assigned product lines and communicates corrective action requests to vendors.
• Communicates and resolves non-conformance issues for the assigned product line.
• Actively tracks and monitors low shelf-life material; works actively with affected stakeholders to minimize the financial impact of expired material.
• Accurately inputs data, communicates efficiently, and supports supplier visits.

Education and Experience

• Bachelor’s degree preferred or a minimum of three years of direct experience in Purchasing, Planning or Estimating.
• Excellent verbal and written communication skills.
• Excellent organizational skills, experience in MS Office; and working knowledge of MS Excel.

Primary Responsibilities

• Receive work orders and schedule from Production Manager.
• Inspect raw material received from warehouse against work order.
• Prepare finished goods as per work order/instructions.
• Ensure finished good fill weights are in accordance with work instructions.
• Ensure all required packaging materials are correct and listed on work order.
• Package finished goods in appropriate containers as per work order.
• Label product for storage (as required).
• Initial all required areas on work order/work instructions before submitting to Labeling Department.
• Transfer ambient unused raw material to “Raw Material Return to Receiving Area” location in warehouse. Note: If working with cold storage raw material, return to “Raw Material Return to Receiving Area” and verbally notify Receiving Department.

Contribution to Quality Objectives

• Ensure quality product is received from warehouse per work order.
• Ensure correct product and lot number is received from warehouse as per work order.

Equipment Utilization

• Mixing equipment as per work instruction
• Electronic weight scale
• Liquid Nitrogen/Dry Ice
• Forklift, stand-up/standard
• Computer (minimal)
• Calculator
• Pallet Jack

Education and Experience

• Minimum 6 months chemical compounding/blending and/or chemical handling or packaging experience
• Minimum high school diploma or equivalent
• Excellent verbal and written communication skills

Primary Responsibilities

As an ambassador for our customers and their experience with GracoRoberts, the Account Specialist/Customer Service Representative is responsible for wowing the customer at every touchpoint throughout the customer buying journey, while balancing the needs of the organization.

The following duties should be performed with a focus on delivering an exceptional customer experience:

• Enter quotes, design projects, sample requests, and customer purchase orders into system. Note special circumstances affecting customer requirements, order ship date, risk level, and/or status.  Works with Purchasing to ensure customer requirements are flowed down to vendors.
• Deliver quotes, purchase order confirmations, order status, and related communication updates to customers
• Always participate on call queue during assigned working hours.
• Respond to all customer inquiries in a timely and professional manner.
• Enter out-of-system quote requests for pricing and availability into Company’s ERP system.
• Obtain and review customer Quality Clauses and update Customer Profile with any important info that must be noted at time of order entry.
• Monitor customer supplier portals for new quotes and orders as applicable.
• Enter new accounts in system, and assist requesting references and submitting references for Net 30 terms approval.
• Provide quality review (QC) of other Customer Service Representative’s orders
• Process customer reports of nonconformance as specified in the Quality Management System. Gather and document all necessary information to explain and validate issue, and forward to the Quality & Compliance Manager for review and action by the appropriate parties.
• Run reports and analyze to ensure that all customer commitments are fulfilled as promised.
• Update customer open order reports with due dates or shipping information.
• Obtain copies of specifications and submit for review by Quality department
• Pull and supply any requested paperwork for customers. Ie: CofC, CofA, MFG cert, Mercury Free Cert, Test Report etc.
• Partner with Technical Account Manager as needed on issues regarding product, price and/or service delivery process.
• Attend all scheduled department meetings and training sessions.
• Conduct proactive telemarketing and/or customer relations calls as directed by the Customer Service/Account Services
• Educate, promote and register customers on our e-commerce website to acquire price quotes, place orders, and obtain TDS and SDS.
• Assist accounting with any invoice discrepancies by reaching out to buyers to help initiate payment.
• Other duties as assigned.

Qualifications

• Minimum of two years’ experience in a similar position with direct experience interacting with customers and entering data with a high degree of accuracy
• College degree preferred
• Full competence and experience in Office Suite Software (Word, Outlook, Excel, Outlook)
• Excellent verbal and written communication skills.
• Well-developed time management and organizational skills.
• Teamwork – balances team and individual responsibilities;
• Interpersonal Skills – remains open to others’ ideas and tries new things. Displays empathy for internal and external customers.
• Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Adaptability – comes from a mindset of solving problems, adapts to changes in the work environment; manages competing demands
• Attendance/punctuality – is consistently at work and on time; ensures work responsibilities are covered when absent.
• Ethics – works with integrity and ethically; uphold Company values

Please submit your resume and cover letter.